Customer-First Retail Associate

Ross Stores, Inc.; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. in Lancaster, PA is seeking a Retail Associate to greet Customers, provide friendly service, and support store operations across all areas as needed.

The role emphasizes safety, curbside cleanliness, merchandise presentation, MOS compliance, and respectful interactions with Customers and Associates while maintaining a neat, professional appearance. Responsibilities include assisting customers at the register, restocking, and following company policies to deliver a consistent,

Qualifications

• Ability to communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Greet Customers and provide courteous service.
• Maintain a safe and organized sales floor; correct hazards and report unsafe conditions.
• Assist Customers with merchandise and answer questions in a polite, knowledgeable manner.
• Stock, straighten and merchandise items to company standards; maintain clean work areas.
• Follow MOS policies and loss prevention guidelines and protect confidential information.
• Process transactions accurately and help customers at the register.

Skills

Customer communication

Retail math

Job description

Ross Stores, Inc. in Lancaster, PA is seeking a Retail Associate to greet Customers, provide friendly service, and support store operations across all areas as needed.

The role emphasizes safety, curbside cleanliness, merchandise presentation, MOS compliance, and respectful interactions with Customers and Associates while maintaining a neat, professional appearance. Responsibilities include assisting customers at the register, restocking, and following company policies to deliver a consistent,