Retail Customer Service Specialist

Michaels Stores; New Lenox (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels is seeking a part-time Store Associate at our New Lenox, IL location to help customers shop, locate products, and complete a fast, friendly checkout. You will engage customers in the Rewards program and Private Label Credit Card enrollments while supporting BOPIS and Ship From Store processes.

Responsibilities include unloading trucks, stocking, maintaining planograms, and keeping the store well-merchandised.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and resolve questions in a timely manner.
• Comfort with cash handling and basic POS systems.

Responsibilities

• Help customers locate products and provide solutions.
• Offer a fast, friendly checkout experience and handle cash per standards.
• Promote and enroll customers in the Rewards program and Private Label Credit Cards.
• Support omni-channel processes such as Buy Online Pickup in Store and Ship From Store.
• Assist with truck unloading, stocking, and maintaining in-stock conditions.

Skills

Retail/customer service

Job description

Michaels is seeking a part-time Store Associate at our New Lenox, IL location to help customers shop, locate products, and complete a fast, friendly checkout. You will engage customers in the Rewards program and Private Label Credit Card enrollments while supporting BOPIS and Ship From Store processes.

Responsibilities include unloading trucks, stocking, maintaining planograms, and keeping the store well-merchandised.