Retail Customer Experience Associate

Michaels; Shiloh (AL); On-site; USD 21,000 - 24,000; Full time

Job summary

Michaels is seeking a store team member in Shiloh, IL to greet customers, locate products, and provide solutions. You will deliver a fast, friendly checkout experience and handle cash to standard. You’ll engage customers on rewards programs and participate in omnichannel processes like BOPIS and SFS.

Also, assist with unloading, stocking, and maintaining a well-merchandised store. The role requires standing for long periods, moving around the store, and lifting as needed; availability for

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain store recovery and in-stock conditions; support shrink and safety programs.

Skills

Customer service

Cash handling

Point of Sale

Product knowledge

Job description

Michaels is seeking a store team member in Shiloh, IL to greet customers, locate products, and provide solutions. You will deliver a fast, friendly checkout experience and handle cash to standard. You’ll engage customers on rewards programs and participate in omnichannel processes like BOPIS and SFS.

Also, assist with unloading, stocking, and maintaining a well-merchandised store. The role requires standing for long periods, moving around the store, and lifting as needed; availability for