Customer Experience Champion — Fast Checkout & Help

Michaels Stores; Shiloh (IL); On-site; USD 21,000 - 24,000; Part time

Job summary

Michaels Stores in Shiloh, IL is seeking an store associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will participate in truck unloads, stocking, and planogram maintenance to keep the store well-merchandised and in stock.

The role requires retail/customer service experience with strong communication skills. Training includes rewards program enrollment and omnichannel support; overtime may apply.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to assist customers, locate products, and provide solutions.
• Strong communication and friendliness in customer interactions.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels Stores in Shiloh, IL is seeking an store associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will participate in truck unloads, stocking, and planogram maintenance to keep the store well-merchandised and in stock.

The role requires retail/customer service experience with strong communication skills. Training includes rewards program enrollment and omnichannel support; overtime may apply.