Customer Service Representative

AlphaGraphics - US630; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Competitive compensation

Career path development

Collaborative work environment

Job summary

A leading printing, design, and shipping company in Franklin seeks a full-time Customer Service Representative (CSR). This role involves establishing customer relationships, addressing needs, and providing front counter support. Ideal candidates are detail-oriented, communicative, and eager to contribute to a collaborative team with opportunities for career advancement.

Qualifications

• Experience conducting customer needs assessments and quality standards for service.
• Strong communication skills: verbal and written.
• Ability to effectively build relationships with customers and teammates.

Responsibilities

• Greet customers and provide front counter support.
• Process transactions and assist clients with marketing, design, and printing needs.
• Convey product and service expertise to customers.

Skills

Customer needs assessment

Relationship building

Detail oriented

Communication

Math skills

Critical thinking

Job description

Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Our tight-knit team at AlphaGraphics of Franklin is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Customer Service Representative Perks and Benefits:

Competitive Compensation

Hard work, collaboration, humanity, fun, and laughter

Career path development

More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative (CSR) Daily Tasks:

Provide front counter support by greeting customers, processing transactions and assisting clients with marketing, design and printing needs.

Convey to the customer our expertise in products, services, and capabilities.

Communicate customer requirements to the support team in accordance with company policies and procedures.

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Attract potential customers by answering product and service questions and suggesting information about other products and services.

Organize and maintain cleanliness of client and completed job areas.

Retail Customer Service Representative (CSR) Role Qualifications:

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.

Ability to effectively build relationships with customers and teammates.

Detail oriented with strong organization skills.

Excellent written and verbal communication skills.

Strong math and computer skills.

Desire to continuously look for ways to help people.

Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.