Customer Service Representative

AlphaGraphics - US822; Lansdale (Montgomery County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

Career path development

Team collaboration culture

Job summary

AlphaGraphics is seeking a Customer Service Representative (CSR) in Lansdale to build positive relationships with customers, ensure their needs are met, and serve as the primary internal representative of the organization. This full-time role emphasizes collaboration, knowledge of products and capabilities, and community education.

The team values hard work, teamwork, and a friendly, service-oriented approach, with opportunities for career path development in a small, fast-paced environment.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths and weaknesses of alternative solutions.
• Knowledge of PrintSmith a plus.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Determine charges for services requested, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

People-oriented

Critical thinking

Tools

PrintSmith

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Our tight-knit team in Lansdale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Determine charges for services requested, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Representative (CSR) Role Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Knowledge of PrintSmith a plus.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.