Retail Customer Service Representative

PostNet - CA187; Bakersfield (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Employee discounts

Job summary

PostNet - CA187 in Bakersfield, California is looking for a Retail Customer Service Representative. The role involves assisting customers with services, operating the point-of-sale system, and providing training and mentorship to new staff.

The ideal candidate will possess excellent customer service skills, effective communication, and the ability to multitask. A valid driver’s license and high school diploma are required. The position offers benefits such as free uniforms and paid time off.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Ability to translate customer requirements into final products or services.
• Valid driver’s license required.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Maintains the center consistent with established standards.

Skills

Customer service experience

Communication skills

Attention to detail

Microsoft Office proficiency

Ability to multitask

Education

High school diploma or equivalent

Tools

Point-of-sale system

Google Suite

Job description

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Employee discounts

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public a plus!

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner