Retail Customer Service Representative

PostNet International Franchise Corporation; Bakersfield (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Employee discounts

Job summary

PostNet International Franchise Corporation in Bakersfield, California seeks a Retail Customer Service Representative. The role involves assisting customers with various services, managing sales processes, and maintaining inventory standards.

The ideal candidate is experienced in customer service, adept at multitasking, and profficient with various software applications. Apply today for this dynamic position!

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Valid driver’s license required.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Assist management in maintaining inventory.

Skills

Customer service experience

Effective communication

Multitasking

Attention to detail

Proficient with Microsoft Office

Education

High school diploma or equivalent

Tools

Point-of-sale system

Google Suite

Windows operating system

Job description

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Employee discounts

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skillsStrong attention to detail
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public a plus!

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Apply today!