Retail Customer Service Representative

PostNet Denver; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Training & development

Flexible scheduling

Job summary

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and related services. You will operate the point-of-sale system, support equipment, and help train teammates as needed.

The ideal candidate has prior customer service or sales experience, exceptional communication skills, and the ability to multitask while maintaining attention to detail. This role emphasizes collaboration, notary potential, and flexible scheduling within a dynamic franchise

Qualifications

• Experience in customer service or sales in a retail environment preferred.
• Exceptional customer service skills and ability to translate customer requirements into final products or services.
• Ability to handle customer complaints and problems professionally.
• Strong multitasking and effective verbal/written communication skills.
• High attention to detail and excellent time management.

Responsibilities

• Assist customers with shipping, packaging, printing estimates/orders, and other services offered by the franchise.
• Engage with customers in person, via email, and by phone to address needs.
• Process sales through the point-of-sale system and participate in marketing initiatives.
• Open/close the center, manage cash register and other systems, and maintain inventory.

Skills

Customer service

Sales

Multitasking

Communication

Attention to detail

Time management

Notary Public

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.