Retail Customer Service Representative

Velocity Staffing; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

A staffing agency is seeking a Retail Customer Service Representative in Houston, Texas. In this role, you will assist customers with a variety of services including shipping, printing, and inventory management. Candidates should have strong customer service skills, experience in retail, and the ability to handle multitasking effectively. A high school diploma and valid driver's license are required. The position offers flexible scheduling, competitive compensation, and opportunities for career development.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Effective verbal and written communication skills.
• Valid driver’s license required.

Responsibilities

• Assists customers with shipping and packaging services.
• Processes customer sales through the point-of-sale system.
• Opens and closes the center and cash register.
• Assists management in maintaining, ordering, and stocking inventory.
• Interacts with UPS, FedEx, and USPS couriers.

Skills

Customer service skills

Multitasking

Communication skills

Attention to detail

Organizational skills

Supervisory skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows operating system

Job description

Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner