Retail Customer Service Representative

PostNet Denver; Bakersfield (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Employee discounts

Job summary

PostNet Denver is seeking a Retail Customer Service Representative to help customers with all store services and products. You will operate the point-of-sale system, printers/copiers, and other center equipment while delivering exceptional service.

The ideal candidate should have prior retail customer service or sales experience, strong communication skills, and the ability to translate customer needs into solutions. Training and mentoring responsibilities may be included as part of the role.

Qualifications

• Prior customer service or sales experience in retail is a plus.
• Exceptional customer service skills are required.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints in a professional manner.
• Multitasking – handle multiple tasks simultaneously.
• Strong verbal and written communication skills.
• Attention to detail is essential.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficiency with Microsoft Office, Google Suite, Windows, and related hardware/software.
• Ability to work flexible hours.
• Notary Public is a plus.

Responsibilities

• Assist customers with shipping, packaging, printing estimates and orders.
• Help customers with product/service needs in person, by email, and by phone.
• Process sales through the point-of-sale system.

Skills

Customer service

Multitasking

Verbal and written communication

Attention to detail

Flexible hours

Education

High school diploma or equivalent

Tools

Point-of-sale system

Microsoft Office

Google Suite

Windows OS

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development
• Employee discounts

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public a plus!

Retail Customer Service Representative - Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Apply today!