Retail Customer Service Representative

PostNet Denver; Leland (NC); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Company parties

Flexible schedule

Training & development

Career path development

Job summary

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and store services. You will operate the POS and other center equipment, while providing excellent service via in-person, email, and phone interactions.

Required are prior retail or customer service experience, strong communication, multitasking, and attention to detail. Must stand behind the counter and be able to work flexible hours. Driver's license is preferred.

Qualifications

• Prior customer service or sales experience in retail.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems professionally.
• Multitasking – manage multiple tasks simultaneously.
• Effective verbal and written communication skills.
• Strong attention to detail for accuracy.
• Excellent time management and organization.
• High school diploma or equivalent required.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise.
• Assist customers with product and service needs in person, via email, and by phone.
• Process customer sales through the point-of-sale system.
• Open and close the center, cash register, and other center systems.
• Support management in maintaining, ordering, and stocking inventory.
• Keep the center consistent with established standards.
• Interact with carriers, vendors, and staff.
• Sort mail and manage private mailboxes.
• Capture, complete tasks, and organize Virtual Mail.

Skills

Customer service

Sales experience

Communication

Multitasking

Attention to detail

Flexible hours

Stand long hours

Teamwork

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

Benefits

• Company parties
• Flexible schedule
• Training & development

Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.

Retail Customer Service Representative - Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.