Retail Customer Service Representative

PostNet International Franchise Corporation; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Flexible Scheduling

Career path development

Job summary

PostNet International Franchise Corporation is seeking a Retail Customer Service Representative to assist customers with all store services, manage point-of-sale operations, and maintain inventory standards. This role requires exceptional customer service skills, effective communication, and the ability to multitask in a fast-paced environment.

The ideal candidate will have a high school diploma, prior retail experience, and proficiency with Microsoft Office and Google Suite. Flexible scheduling and other competitive benefits make this position appealing.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Ability to translate customer requirements into final products or services.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Assists customers with shipping and packaging services.
• Processes customer sales through the point-of-sale system.
• Maintains the center consistent with established standards.

Skills

Customer service skills

Sales experience

Multitasking

Effective communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. May help to train and mentor Customer Service Representatives.

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Ideal Candidate Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner