Retail Customer Service Representative

PostNet Syracuse; Bakersfield (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Employee discounts

Job summary

PostNet Syracuse is looking for a Retail Customer Service Representative in Bakersfield, California. The role involves assisting customers with various store services, operating the point-of-sale system, and maintaining inventory. Ideal candidates should possess strong customer service skills, multitask effectively, and have experience in retail environments.

The position offers compensation of $16.90 per hour and includes benefits such as paid time off, training, and employee discounts.

Qualifications

• Previous customer service or sales experience required.
• Strong attention to detail necessary for tasks.
• Proficient with Microsoft Office applications, Google Suite, etc.

Responsibilities

• Assist customers with shipping and packaging services.
• Operate the point-of-sale system and process sales.
• Open and close the center and cash register.
• Maintain inventory and assist in stocking.

Skills

Customer service

Sales experience

Multitasking

Attention to detail

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Google Suite

Windows operating system

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development
• Employee discounts

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

Ideal Candidate

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public a plus!

Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phoneProcesses customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Compensation: $16.90 per hour