Retail Customer Service Representative

PostNet International Franchise Corporation; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Representative who thrives in a dynamic environment. This role involves assisting customers with various services, operating point-of-sale systems, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, multitasking abilities, and a keen attention to detail. Join a team that values hard work, collaboration, and fun, while enjoying competitive compensation and flexible scheduling. If you're passionate about customer service and eager to grow in your career, this opportunity is perfect for you!

Benefits

Competitive Compensation

Flexible Scheduling

Career Path Development

Collaborative Work Environment

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills and ability to handle complaints.

Responsibilities

• Assist customers with shipping, packaging, and printing services.
• Process customer sales and maintain store inventory.

Skills

Customer Service

Sales Experience

Multitasking

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

Tools

Microsoft Office

Google Suite

Job description

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Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
  
  
  

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required
  
  
  

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
  
  
  

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
  
  
  

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Printing Services

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