PostNet Retail Customer Service Representative

PostNet - GA130; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Atlanta. This role offers a unique opportunity to gain start-up experience while benefiting from the support of an established franchise. You will be responsible for assisting customers with various services, operating essential equipment, and ensuring a high level of customer satisfaction. If you have a passion for helping others and possess exceptional communication skills, this position could be the perfect fit for you. Join a collaborative environment where hard work and fun go hand in hand, and take your career to the next level with a clear path for development.

Benefits

Competitive Compensation

Flexible Scheduling

Career Path Development

Collaborative Work Environment

Qualifications

• Previous experience in customer service or sales is essential.
• Strong communication and multitasking skills are required.

Responsibilities

• Assist customers with shipping, printing, and packaging services.
• Operate point-of-sale systems and manage customer interactions.

Skills

Customer Service Skills

Sales Experience

Multitasking

Effective Communication

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Point-of-Sale System

Job description

PostNet Atlanta has 3 locations: #130 at 1700 Northside Dr NW A7, Atlanta, GA 30318; #131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342; #136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350.

Please inform us which location you are applying for and/or if able to work at multiple locations.

Benefits/Perks

1. Competitive Compensation
2. Flexible Scheduling
3. Hard work, collaboration, humanity, fun, and laughter
4. Career path development

Company Overview

Get the experience of a start-up with the expertise of an established company. PostNet GA131 is a new franchise with the PostNet team, claiming new ground in the Atlanta region. The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

What You Bring to the Table

1. Previous customer service or sales experience in a retail environment
2. Exceptional customer service skills
3. Ability to translate customer requirements into final products or services
4. Assist in handling customer complaints and problems in a professional manner
5. Multitasking – must have the ability to simultaneously process multiple tasks
6. Effective verbal and written communication skills
7. Strong attention to detail
8. Outstanding time management and organizational skills
9. High school diploma or equivalent required
10. A valid driver’s license required
11. Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
12. Ability to work flexible hours
13. Notary Public certification may be required

What We Expect of You

1. Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
2. Assists customers with their product and service needs in person, through e-mail, and by phone
3. Learns and operates Center equipment, machinery, and software at an expert level
4. Assists customers and staff with the operation of in-store printing equipment
5. Processes customer sales through the point-of-sale system
6. Up-sells, cross-sells, and actively participates in PostNet marketing and promotional initiatives
7. Makes and/or schedules deliveries of products to customers
8. Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
9. Sorts and deposits mail in private mailboxes
10. Captures, completes tasks, and organizes Virtual Mail
11. Assists customers with fingerprinting/I9 procedures

Physical and Safety Requirements

1. Must be able to stand behind a sales counter for extended periods
2. Must be able to lift at least 50 pounds
3. Must be able to communicate clearly with customers by email, by phone, and in person
4. May be required to operate a motor vehicle

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage, and pay the employees hired for positions in a specific local location (center) through their specific business.