Retail Customer Care & Framing Specialist

Michaels; Central Valley (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels Woodbury, NY is seeking a store associate to help customers find products and provide friendly service. You will handle checkout, enroll customers in rewards and credit programs, and assist with BOPIS/SFS processes.

The role supports stocking, merchandising, and store recovery to maintain an inviting shopping environment. This position emphasizes teamwork, respectful interactions, and adherence to SOPs while supporting store operations during nights, weekends, and early mornings as

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Support store recovery to ensure a well-merchandised and in-stock store.
• Interact with others in an accepting and respectful manner; promote company vision and values.

Skills

Customer service

Cash handling

Sales support

Tools

POS system

Job description

Michaels Woodbury, NY is seeking a store associate to help customers find products and provide friendly service. You will handle checkout, enroll customers in rewards and credit programs, and assist with BOPIS/SFS processes.

The role supports stocking, merchandising, and store recovery to maintain an inviting shopping environment. This position emphasizes teamwork, respectful interactions, and adherence to SOPs while supporting store operations during nights, weekends, and early mornings as