Retail Service Associate - Framing & Customer Care

Michaels Stores; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Job summary

Michaels Stores in Wilkes-Barre, PA is seeking a team member to assist customers, help locate products, and provide a fast, friendly checkout experience. You will engage customers in Rewards and Private Label Credit Card enrollments while supporting omni-channel processes and in-store operations.

The role emphasizes customer service, product knowledge, and adherence to SOPs to ensure a well-merchandised, in-stock store while maintaining a positive, respectful environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and locate products.
• Willingness to handle cash and operate checkout.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers in-store: locate products, answer questions, provide solutions.
• Provide fast and friendly checkout experience and cash handling to standards.
• Promote and enroll customers in Rewards program and Private Label Credit Cards.

Skills

Customer service

Cash handling

Sales techniques

Team player

Education

High school diploma or GED

Tools

POS system

Job description

Michaels Stores in Wilkes-Barre, PA is seeking a team member to assist customers, help locate products, and provide a fast, friendly checkout experience. You will engage customers in Rewards and Private Label Credit Card enrollments while supporting omni-channel processes and in-store operations.

The role emphasizes customer service, product knowledge, and adherence to SOPs to ensure a well-merchandised, in-stock store while maintaining a positive, respectful environment.