Retail Customer Service Lead - Part-Time, Growth & Perks

Burlington Stores, Inc.; Somerville (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training and development opportunities

Job summary

Burlington Stores, Inc. is seeking a Part-Time Customer Service Lead in Somerville, MA. You will guide day-to-day customer service initiatives, motivate associates, and ensure a friendly, professional shopping experience under the guidance of store leadership.

The role requires flexibility to work early mornings, nights, weekends, and holidays, with physical duties including lifting boxes over 40 lbs. Employees receive an associate discount and access to Burlington’s benefits and development

Qualifications

• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs. or more.
• Capable of leading associates to deliver friendly, professional customer service.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates to provide exceptional service.
• Maintain a customer-first experience with friendly, fast checkout and high professionalism.
• Model Our Burlington philosophy and company core values in daily work.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Customer service leadership

Job description

Burlington Stores, Inc. is seeking a Part-Time Customer Service Lead in Somerville, MA. You will guide day-to-day customer service initiatives, motivate associates, and ensure a friendly, professional shopping experience under the guidance of store leadership.

The role requires flexibility to work early mornings, nights, weekends, and holidays, with physical duties including lifting boxes over 40 lbs. Employees receive an associate discount and access to Burlington’s benefits and development