Part-Time Customer Service Lead — Retail Team Coach

Burlington; Millbury (MA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Millbury, MA is seeking a Part-Time Customer Service Lead to guide daily customer service efforts under supervision. You will lead by example, ensuring friendly, fast checkout and a positive shopping experience.

The role requires a flexible schedule including early mornings, nights, weekends and holidays. You will coordinate breaks, support associates, and help maintain a clean, efficient front end while delivering our customer-first philosophy.

Qualifications

• Experience leading a team in a retail environment.
• Strong communication and problem-solving skills.
• Ability to lift up to 40 lbs.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead day-to-day customer service initiatives and standards.
• Inspire and motivate associates to deliver exceptional service.
• Ensure a customer-first environment with friendly and efficient checkout.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Retail experience

Job description

Burlington Stores in Millbury, MA is seeking a Part-Time Customer Service Lead to guide daily customer service efforts under supervision. You will lead by example, ensuring friendly, fast checkout and a positive shopping experience.

The role requires a flexible schedule including early mornings, nights, weekends and holidays. You will coordinate breaks, support associates, and help maintain a clean, efficient front end while delivering our customer-first philosophy.