Part-Time Retail Service Lead: Elevate Customer Experience

Burlington Stores; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Paid time off

Job summary

Burlington Stores in Brooklyn is seeking a Part-Time Customer Service Lead to manage day-to-day service operations under the guidance of the store leadership. You will inspire associates to deliver friendly, professional service and ensure a fast, smooth checkout experience.

As a leader, you will model Burlington values, handle scheduling, and help resolve customer questions with a proactive approach. The role requires flexibility to work early mornings, nights, weekends and holidays.

Qualifications

• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs or more.
• Ability to stand and walk for extended periods.

Responsibilities

• Model company core values and Burlington philosophy for the team.
• Drive friendliness, speed of checkout and customer feedback to deliver a great experience.
• Maintain a neat and orderly front end area, troubleshoot register issues.
• Coordinate meal and break periods and monitor schedule adherence.

Job description

Burlington Stores in Brooklyn is seeking a Part-Time Customer Service Lead to manage day-to-day service operations under the guidance of the store leadership. You will inspire associates to deliver friendly, professional service and ensure a fast, smooth checkout experience.

As a leader, you will model Burlington values, handle scheduling, and help resolve customer questions with a proactive approach. The role requires flexibility to work early mornings, nights, weekends and holidays.