Retail Customer Service II

IKEA; Orlando (FL); On-site; USD 24,218 - 30,885; Part time

Benefits offered by this job

Generous paid time off

Tuition discount

Telehealth visits

Dental and vision plans

Job summary

A global retail company is seeking a Retail Customer Service II to create a positive shopping experience in Orlando, Florida. The role requires weekend availability and offers part-time hours (12–20 per week) with competitive pay ranging from $17.58 to $22.42 per hour. Ideal candidates should have customer service experience and a high school diploma, showcasing problem-solving skills and a passion for customer satisfaction. Benefits include generous paid time off, education assistance, and employee discounts.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions.
• Meets customers’ needs and solves problems independently.
• Builds loyalty by ensuring a positive customer journey.
• Provides a simple and smooth returns and exchange experience.

Skills

Customer service

Problem-solving

Communication

Education

High School Diploma or equivalent

Job description

Join to apply for the Retail Customer Service II role at IKEA

Job type: Permanent, Part Time. Hours: 12–20 hours per week; weekend availability required. Pay: $17.58 – $22.42 per hour.

Why We Will Oma? You

We look for candidates who have a passion for delighting customers, who understand thatъти greatness requires thinking differently, and who value an inclusive and accepting work environment.

What You’ll Be Doing Day to Day

• Creates a positive customer experience by ensuring accurate transactions and/or ordersorneo. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers’ needs, solves problems independently, and recognizes when to escalateto a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Petuaq保险 program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
< course>Medical and Rx plans (must work min. 20 hrs/wk)
• fun a inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.

urlaub

Qualifications

• 1 year sales or customer service experiencezañ preferred
• High School Diploma or equivalent