Retail Customer Service II (20 - 32 hours per week)

IKEA; BLOOMINGTON (MN); On-site; USD 24,218 - 34,205; Part time

Benefits offered by this job

Generous paid time off

Early wage access

Paid parental leave

Education assistance

Dental and vision plans

Job summary

A global home furnishings retailer is seeking a part-time customer-focused associate in Bloomington, MN. Responsibilities include providing an excellent customer experience, managing transactions, and assisting with returns. Candidates should have at least 1 year of customer service experience and a high school diploma or equivalent. This role offers flexible hours and a range of benefits including paid time off, retirement plans, and a fun work environment.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions.
• Meets customers' needs and solves problems independently.
• Builds loyalty through a positive customer journey.
• Provides a smooth returns and exchange experience.

Skills

Customer service experience

Sales skills

Education

High School Diploma or equivalent

Job description

Overview

WHY WE WILL LOVE YOU
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What You’ll Be Doing Day to Day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Buil ds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Buil ds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

JOB TYPE: Permanent, Part-time, 20-32 hours a week

BENEFITS ELIGIBLE: Yes

HOURS: Hourly role. Retail environment, must have open availability Monday through Sunday

The pay for this role is $17.58 - $24.83

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The anticipated posting closing date is on or around 1/22/2026

Qualifications

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Notes: The following responsibilities appear in the original description and are retained here for context.

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Buil ds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Buil ds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.