Retail Customer Service II

IKEA

Frisco (TX)

On-site

USD 23,749 - 33,861

Part time

14 days+

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Benefits offered by this job

Generous paid time off

Paid parental leave (up to 16 weeks)

Co-worker discount

Education assistance

Dental and vision plans

Telehealth visits

Job summary

A leading furniture retailer is looking for a part-time Customer Service team member in Frisco, TX. The role involves creating positive customer experiences, assisting with transactions, and problem-solving. Candidates should have at least 1 year of customer service experience and a high school diploma. The position offers flexible hours and a competitive hourly pay range of $17.24 - $24.58.

Qualifications

1 year sales or customer service experience preferred.

Responsibilities

Creates a positive customer experience through accurate transactions.
Solves customer problems independently.
Builds customer loyalty during the IKEA shopping experience.

Skills

Customer service experience

Problem-solving

Communication skills

Education

High School Diploma or equivalent

Job description

Overview

3 days ago Be among the first 25 applicants

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Job type – Permanent, Part-Time

Hours – 12-20 hours/wk. Shift: Retail Environment, must be able to work nights & weekends. The hourly pay range for this position is $17.24 - $24.58.

Benefits

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Sensitive Position: The successful candidate will be required to complete a background check and drug test as a condition of employment for this role.

QUALIFICATIONS