Retail Customer Service Associate

Ingka External; Hicksville (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – get earned wages up to two

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA in Hicksville, NY is looking for a customer-focused team member to create a positive shopping experience. You will handle transactions, resolve issues, and help customers feel welcome as part of a collaborative team.

This permanent, full-time role offers 34-40 hours weekly, a competitive hourly wage, and benefits including PTO, parental leave, retirement plans, and co-worker discounts. Ideal candidates have 2–3 years of retail customer service or sales experience and a high school diploma.

Qualifications

• 2-3 years of customer service and/or sales experience in a retail environment preferred.
• High School Diploma or equivalent.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalat to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Education

High School Diploma or equivalent

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalat to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!

JOB TYPE - Permanent, Full-time

BENEFITS ELIGIBLE? Yes

HOURS - 34-40 hours per week. Must have complete open working availability throughout the week from Monday to Sunday between the hours of 9:00AM to 10:00PM.

The hourly pay range for this role is $19.91 - $28.12

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (Must work minimum of 20 hours per week)
• A fun and inclusive work environment!

Qualifications

• 2-3 years of customer service and/or sales experience in a retail environment preferred.
• High School Diploma or equivalent