Retail Customer Service Associate - Home Improvement

Lowe's Home Centers, LLC; Rosedale (NY); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Tuition Assistance

401(k) Matching

Employee Stock Purchase Program

Associate Discount

Track to the Trades

Job summary

Lowe's is looking for a Customer Service Associate to welcome customers and help them find the right home improvement products. You will interact with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met in a friendly, efficient manner.

Duties include restocking, processing orders, and cross-training in other store areas to deliver top-notch service. A physical role with opportunities for growth in a large retail network.

Qualifications

• Basic computer and data entry skills required.
• Experience with common retail technology (smartphones/tablets).
• Reading, writing and basic arithmetic are required.
• Ability to stand for long periods and perform physical tasks.
• Lift up to 25 lbs unassisted; 25+ lbs with assistance.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail tech experience

Reading, writing, arithmetic

Standing ability

Lifting 25 lbs

Job description

Lowe's is looking for a Customer Service Associate to welcome customers and help them find the right home improvement products. You will interact with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met in a friendly, efficient manner.

Duties include restocking, processing orders, and cross-training in other store areas to deliver top-notch service. A physical role with opportunities for growth in a large retail network.