Customer Service Associate - Home Improvement Specialist

Lowe's; Town of Oneonta (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Associate Discount

Track to the Trades

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will engage with customers throughout the day, answer questions, and keep merchandise organized across departments.

The role involves assisting with orders, stocking, and cross-training in other store areas to ensure top-notch service and smooth operations. Strong communicative skills are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer use

Retail tech devices

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe's is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will engage with customers throughout the day, answer questions, and keep merchandise organized across departments.

The role involves assisting with orders, stocking, and cross-training in other store areas to ensure top-notch service and smooth operations. Strong communicative skills are a plus.