Customer Service Associate – Home Improvement Retail

Lowe's Home Centers, LLC; Danville (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's welcomes customers to Lowe's and helps them find the right home improvement products and services. As a Customer Service Associate, you will greet shoppers, answer questions, and guide them through the store to meet their needs.

The role includes handling merchandise, stocking shelves, processing orders, and cross-training in other departments to deliver the best customer service. Flexible part-time hours and a supportive team environment are available.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer experience

Retail tech

Basic math

Stand/walk/stoop

Job description

Lowe's welcomes customers to Lowe's and helps them find the right home improvement products and services. As a Customer Service Associate, you will greet shoppers, answer questions, and guide them through the store to meet their needs.

The role includes handling merchandise, stocking shelves, processing orders, and cross-training in other departments to deliver the best customer service. Flexible part-time hours and a supportive team environment are available.