Retail Customer Service Associate – Clothing

Edit TX LLC dba Tide Cleaners; Houston (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Edit TX LLC dba Tide Cleaners in Houston, TX is hiring a full-time Counter Staff to serve customers at the front counter. You will greet walk-in customers, assist with garment orders and questions, and process payments with the POS system.

The role emphasizes friendly service, accuracy in cash handling, and teamwork to support store operations. Strong communication and prior retail experience are preferred.

Qualifications

• At least 1 year of direct customer service experience.
• 2+ years of retail clothing experience.

Responsibilities

• Provide exceptional customer service to customers.
• Serve as primary liaison with customers.
• Greet and assist all walk-in customers in the store.
• Meet, greet and assist all valet drive-up customers at their car.
• Process customer phone and personal relations.
• Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns.
• Sort and examine articles, picking out those that may need hand spotting, or stain treatment.
• Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register.
• Consistently ensure cash drawer accuracy.
• Follow Company’s new customer protocol.
• Attend Company offered ongoing training and education.

Skills

Oral communication

Customer service

Organizational skills

Project management

Time management

Phone communication

POS system knowledge

Job description

Edit TX LLC dba Tide Cleaners in Houston, TX is hiring a full-time Counter Staff to serve customers at the front counter. You will greet walk-in customers, assist with garment orders and questions, and process payments with the POS system.

The role emphasizes friendly service, accuracy in cash handling, and teamwork to support store operations. Strong communication and prior retail experience are preferred.