Full-Time Guest Experience Counter Specialist

Edit Clean, LLC dba Tide Cleaners; Idalou (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Health insurance contribution

Vision

401(k)

Paid time off

Paid holidays after year

Job summary

Edit Holdings, LLC dba Tide Cleaners is seeking a friendly Counter Staff member for our Lubbock-area locations. This full-time role involves in-store dry cleaning and laundry pickup/drop-off, cash handling, and delivering outstanding customer service.

You will work Monday–Friday with Saturday shifts, be part of a team, and help train new staff while upholding Tide Dry Cleaners' quality standards and core values.

Qualifications

• Basic math skills and ability to recognize numbers.
• Self-motivated with a positive, energetic attitude.
• Strong leadership and teamwork qualities.
• Willingness to participate in ongoing training and development.
• Ability to stand for long periods.
• Previous experience in hospitality or customer service is preferred.

Responsibilities

• Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
• Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development: Help train new employees in store procedures and processes.
• Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Perform additional tasks as assigned.

Skills

Basic math

Positive attitude

Leadership

Teamwork

Customer service

Job description

Edit Holdings, LLC dba Tide Cleaners is seeking a friendly Counter Staff member for our Lubbock-area locations. This full-time role involves in-store dry cleaning and laundry pickup/drop-off, cash handling, and delivering outstanding customer service.

You will work Monday–Friday with Saturday shifts, be part of a team, and help train new staff while upholding Tide Dry Cleaners' quality standards and core values.