Counter Mgr Dry Store Only

Edit TX LLC dba Tide Cleaners; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Edit Holdings, LLC dba Tide Cleaners is seeking a Counter Manager to lead our Houston team, managing front-counter operations, customer interactions, and garment handling in a fast-paced environment.

You will supervise daily store activities, train staff, and ensure top-quality guest experiences while meeting daily goals and maintaining a clean counter area in a busy dry-cleaning shop.

Qualifications

• Previous experience in hospitality or customer service management is preferred.
• Strong leadership and ability to train and supervise staff.
• Proficiency with basic math and cash handling.
• Self-motivated with high energy and positive attitude.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver exceptional in-store experience for dry cleaning and laundry customers.
• Manage customer inquiries via phone, email, and in person.
• Check-in/check-out garments and organize items by request.
• Accurately calculate prices and handle cash/credit transactions.
• Oversee daily storefront operations and ensure quality standards.
• Train staff, create schedules, and guide day-to-day operations.
• Open and close the store and maintain a clean counter area.
• Adapt to a fast-paced environment with attention to detail.
• Take on additional duties as needed.

Skills

Leadership

Customer service

Team management

Cash handling

Attention to detail

Hospitality experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Counter Mgr Dry Store Only

RFT Manual Labor Houston, TX, US

4 days ago Requisition ID: 2291

Reports To: General Manager

Edit Holdings, LLC dba Tide Cleaners, is seeking an enthusiastic and dedicated Counter Manager to join our team! We’re looking for a leader who enjoys working with people, fostering teamwork, and representing the Tide Cleaners brand with the highest standards of excellence.

Key Responsibilities

• Live Our Core Values: Uphold and demonstrate company values — Guest Service, Excellence, Commitment, Integrity, and Top Quality.
• Customer Experience: Deliver exceptional in-store experience for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Store Operations: Oversee daily store production, ensuring quality standards are met and maintained.
• Team Leadership: Train employees, create staffing schedules, and guide the team in day-to-day operations.
• Store Management : Open/close the store, meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Thrive in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Take on additional responsibilities as assigned.

Qualifications

• Proficiency with basic math skills.
• Self-motivated with high energy and a positive attitude.
• Strong leadership and team management abilities.
• Commitment to ongoing training and personal development.
• Previous experience in hospitality or customer service management is preferred.