Retail Customer Service Associate

Paycom; Alum Creek (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Little General is seeking a Customer Service Representative who acts as the store's primary customer contact. You will perform all sales transactions, ensure proper stocking and maintain a clean, safe environment in compliance with state laws on tobacco, alcohol and lottery.

Duties include greeting customers, upselling related products, recording sales, handling payments, observing security protocols, stocking shelves, and participating in cleanliness and safety routines to support store

Qualifications

• Must be able to speak, read and write in English.

Responsibilities

• Present a well-groomed, professional image at all times.
• Have a positive attitude and greet all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment; provide correct change.
• Understand all approved payment systems and transaction processes.
• Follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in Loyalty Programs (Plenti, BP, etc.).
• Observe property and report suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drive-off theft and report occurrences.
• Report malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves; ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Execute all security and emergency protocols.
• Report any customer accident or injury to the Manager on Duty.
• Adhere to Little General corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at the end of each shift.

Skills

English proficiency

Job description

Little General is seeking a Customer Service Representative who acts as the store's primary customer contact. You will perform all sales transactions, ensure proper stocking and maintain a clean, safe environment in compliance with state laws on tobacco, alcohol and lottery.

Duties include greeting customers, upselling related products, recording sales, handling payments, observing security protocols, stocking shelves, and participating in cleanliness and safety routines to support store