Retail Customer Service Associate - Stock, Cash & Loyalty

LITTLE GENERAL STORE INC; Van (WV); On-site; USD 11,000 - 16,000; Full time

Job summary

Little General Van 5225 is seeking a Customer Service Representative to handle sales transactions, maintain stocked shelves, and keep the store clean and safe. Must be at least 18 to sell tobacco, lottery, and alcohol; excellent English communication is required.

The role emphasizes greeting customers, helping locate products, and upselling when appropriate, with duties including cash handling, following payment processes, and reporting issues to the manager on duty.

Qualifications

• Must be able to speak, read and write in English.

Responsibilities

• Present a well-groomed, professional image at all times.
• Have a positive attitude. Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment. Provide correct change if required.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment and participation in all Loyalty Programs.
• Closely observe property and report any suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drive off theft. Report all occurrences to Manager on duty.
• Report any malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves to ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Actively participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and be able to execute all security and emergency protocols.
• Report any customer accident or injury the Manager on duty.
• Understand and adhere to all Little General corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at the end of each shift.
• Other duties as may be assigned.

Skills

Customer service

Cash handling

Sales upsell

Stock awareness

Education

Must be able to speak, read and write in English.

Job description

Little General Van 5225 is seeking a Customer Service Representative to handle sales transactions, maintain stocked shelves, and keep the store clean and safe. Must be at least 18 to sell tobacco, lottery, and alcohol; excellent English communication is required.

The role emphasizes greeting customers, helping locate products, and upselling when appropriate, with duties including cash handling, following payment processes, and reporting issues to the manager on duty.