Retail Customer Relations Representative

Akalade Inc; Village of Valley Stream (NY); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Base pay + uncapped commission

Weekly pay

Paid training

Travel opportunities

Advancement potential

Job summary

Akalade Inc in New York seeks a Retail Customer Relations Representative to drive sales while delivering exceptional customer service. You will greet customers, assess needs, and present product recommendations with confidence, backed by strong product knowledge.

The role emphasizes active listening, effective time management, and the ability to meet sales targets. Base pay plus commission and bonuses are offered, with opportunities for advancement.

Qualifications

• Ability to build rapport and connect with customers professionally.
• Excellent communication and active listening skills.
• Willingness to learn and develop product knowledge.
• Ability to prioritize tasks, manage time, and meet sales goals.

Responsibilities

• Greet customers warmly to establish rapport and a welcoming shopping experience.
• Listen actively to understand customer needs and tailor recommendations.
• Develop product knowledge to clearly explain features and benefits.
• Use upselling and cross-selling techniques to increase sales.

Skills

Rapport building

Communication

Active listening

Product knowledge

Time management

Sales mindset

Job description

We are seeking a highly motivated and customer-focused Retail Customer Relations Representative to play a key role in achieving our sales goals and delivering exceptional customer service.. .

Responsibilities

• Cultivate Positive Customer Interactions: Greet each customer with a professional and friendly demeanor, establishing rapport and fostering a welcoming shopping experience..
• Needs Assessment Through Active Listening: Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences..
• Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever possible to solidify customer confidence in their purchasing decisions..
• Strategic Selling Techniques: Utilize effective upselling and cross-selling strategies to recommend complementary products that enhance customer satisfaction and contribute to increased sales..

Qualifications

• Proven ability to build rapport and connect with customers in a professional and friendly manner..
• Excellent communication and active listening skills..
• Strong desire to learn and develop comprehensive product knowledge..
• Ability to prioritize tasks, manage time effectively, and achieve sales goals..

What We Offer

• Base pay + uncapped commission + performance bonuses.
• Weekly pay structure with opportunities to increase income fast.
• Paid training with ongoing mentorship and development.
• Travel opportunities.
• Advancement potential into team lead, trainer, or management roles.

Experience: Not required

Languages: English – Advanced

Employment: Full-time

Schedule: 9AM-4PM or 4PM-10PM

Salary: $17 – $30 hourly

Benefits: hourly, commission, bonus

Starting time: Immediate start!

About Akalade Inc

We conduct marketing and sales for Fortune 500 clients .