Retail Customer Experience Team Lead

Bass Pro Shops; Short Pump, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Short Pump, VA is seeking a Customer Relations Team Lead to guide department associates in merchandising, inventory control, pricing, and customer service, ensuring a positive shopping experience.

Under supervision of GSM/DM, you will staff the department, coach staff, prepare schedules, manage plan-o-grams, and resolve customer and associate issues while maintaining high service standards.

Qualifications

• High School Diploma or equivalent.
• 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Directs department staff daily.
• Assist with staffing and training.
• Prepare to-do lists and manage plan-o-grams as directed by Corporate.
• Ensure a pleasant shopping experience for customers.
• Lead merchandising and pricing per directives from Corporate Office.
• Resolve issues with GSM/DM and HR as needed.

Skills

Merchandising

Inventory control

Pricing

Sales initiatives

Customer service

Team supervision

Education

High School Diploma or equivalent

Tools

POS system

Inventory software

Spreadsheets

Job description

Bass Pro Shops in Short Pump, VA is seeking a Customer Relations Team Lead to guide department associates in merchandising, inventory control, pricing, and customer service, ensuring a positive shopping experience.

Under supervision of GSM/DM, you will staff the department, coach staff, prepare schedules, manage plan-o-grams, and resolve customer and associate issues while maintaining high service standards.