Retail Customer Experience Team Lead

Bass Pro Shops

Short Pump, Northern (VA, KY)

Hybrid

USD 25,000 - 28,000

Full time

14 days+
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Benefits offered by this job

Employee discounts
Medical insurance
Dental insurance
Vision insurance
401k
Paid holidays
Paid vacation
Paid sick time

Job summary

Bass Pro Shops in Short Pump, VA is seeking a Customer Relations Team Lead to guide department associates in merchandising, inventory control, pricing, and customer service, ensuring a positive shopping experience.

Under supervision of GSM/DM, you will staff the department, coach staff, prepare schedules, manage plan-o-grams, and resolve customer and associate issues while maintaining high service standards.

Qualifications

  • High School Diploma or equivalent.
  • 2 to 4 years in Retail Sales.
  • Supervisory experience is a plus.

Responsibilities

  • Directs department staff daily.
  • Assist with staffing and training.
  • Prepare to-do lists and manage plan-o-grams as directed by Corporate.
  • Ensure a pleasant shopping experience for customers.
  • Lead merchandising and pricing per directives from Corporate Office.
  • Resolve issues with GSM/DM and HR as needed.

Skills

Merchandising
Inventory control
Pricing
Sales initiatives
Customer service
Team supervision

Education

High School Diploma or equivalent

Tools

POS system
Inventory software
Spreadsheets

Job description

Bass Pro Shops in Short Pump, VA is seeking a Customer Relations Team Lead to guide department associates in merchandising, inventory control, pricing, and customer service, ensuring a positive shopping experience.

Under supervision of GSM/DM, you will staff the department, coach staff, prepare schedules, manage plan-o-grams, and resolve customer and associate issues while maintaining high service standards.

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