Retail Customer Experience Team Lead

Bass Pro Shops; Loveland (CO); On-site; USD 57,308,000 - 65,188,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401k

Paid holidays

Paid vacation

Job summary

Bass Pro Shops in Loveland, CO seeks a Team Leader to guide department associates in merchandising, customer service, and daily operations. Under supervision of GSM/DM, you’ll direct tasks, maintain planograms, and ensure a smooth shopping experience.

This role requires 2–4 years in retail, high school diploma, and some supervisory experience; you’ll help interview staff, schedule shifts, and coach teams to hit sales and inventory goals while upholding company standards.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in retail sales.
• Supervisory experience is a plus.

Responsibilities

• Direct daily activities of department associates.
• Assist in achieving departmental sales and inventory goals.
• Maintain planograms and merchandising directives.
• Staff department with service-oriented associates; participate in interviewing and scheduling.
• Deliver excellent customer service and resolve issues.
• Coordinate events, pricing, and UPC integrity.

Skills

Customer service

Merchandising

Team leadership

Staff scheduling

Inventory control

Pricing

Interpersonal skills

POS systems

Communication

Education

High School Diploma

Tools

POS systems

Inventory management systems

Job description

Bass Pro Shops in Loveland, CO seeks a Team Leader to guide department associates in merchandising, customer service, and daily operations. Under supervision of GSM/DM, you’ll direct tasks, maintain planograms, and ensure a smooth shopping experience.

This role requires 2–4 years in retail, high school diploma, and some supervisory experience; you’ll help interview staff, schedule shifts, and coach teams to hit sales and inventory goals while upholding company standards.