Retail Customer Experience Specialist — 30% Discount & PTO

Ocean-State-Job-Lot; Danvers (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Danvers, MA is hiring a Store Specialist part-time to create a positive customer experience, handle complex POS transactions, and ensure smooth operation and merchandising of assigned areas.

You will oversee associates, train staff, promote loyalty and donation programs, keep displays appealing, restock items, and resolve issues with store leadership. Must be 18+, available nights/weekends; on-site environment; Discount benefits included.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service and use the T.R.E.A.T. model.
• Assist customers with inquiries, locate items, complete purchases, and handle transactions.
• Promote Company initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock areas, and merchandise new items.
• Train and coordinate assigned associates, manage breaks according to policy.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates.
• Handle daily damages and returns according to established procedures.

Job description

Ocean State Job Lot in Danvers, MA is hiring a Store Specialist part-time to create a positive customer experience, handle complex POS transactions, and ensure smooth operation and merchandising of assigned areas.

You will oversee associates, train staff, promote loyalty and donation programs, keep displays appealing, restock items, and resolve issues with store leadership. Must be 18+, available nights/weekends; on-site environment; Discount benefits included.