Retail Customer Experience Specialist

The TJX Companies, Inc.; Tustin (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays/vacation/sick

Life insurance

Job summary

TJ Maxx in the United States is seeking a customer-focused team member to deliver a highly satisfying experience by engaging with customers, processing transactions, and maintaining a clean, organized store environment.

The role emphasizes operating procedures, loss prevention awareness, and participation in store initiatives. Prior retail customer service is preferred; flexibility and strong communication are essential for success.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of lifting heavy objects.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Teamwork

Job description

TJ Maxx in the United States is seeking a customer-focused team member to deliver a highly satisfying experience by engaging with customers, processing transactions, and maintaining a clean, organized store environment.

The role emphasizes operating procedures, loss prevention awareness, and participation in store initiatives. Prior retail customer service is preferred; flexibility and strong communication are essential for success.