Retail Customer Experience Specialist

Family Dollar Stores Of Ohio LLC; Thornville (OH); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Educational assistance

Employee Assistance Program

Job summary

Family Dollar Stores Of Ohio LLC is hiring a Customer Service Associate in Thornville, OH to provide friendly shopping experiences, assist customers, and handle transactions at the register. The role emphasizes accurate cash handling, replenishing stock, and maintaining a clean, safe store environment.

The successful candidate will lift 30–50 lbs, assist with unloading trucks, and interact professionally with customers and coworkers to support daily store operations.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Retail experience

Follow instructions

Physical ability

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Family Dollar Stores Of Ohio LLC is hiring a Customer Service Associate in Thornville, OH to provide friendly shopping experiences, assist customers, and handle transactions at the register. The role emphasizes accurate cash handling, replenishing stock, and maintaining a clean, safe store environment.

The successful candidate will lift 30–50 lbs, assist with unloading trucks, and interact professionally with customers and coworkers to support daily store operations.