Retail Customer Experience Specialist

Winners Merchants International, L.P.; Springfield (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits

Paid holidays

Employee assistance program

Cell phone discounts

Pet & legal insurance

Referral bonuses

Scholarship program

Bereavement leave

Life insurance

Job summary

TJX Companies' HomeGoods store in Springfield seeks an associate to deliver exceptional customer service, manage transactions, and upkeep a clean, inviting store environment. You’ll be adaptable, collaborative, and committed to customer satisfaction.

The role involves promoting loyalty programs, supporting merchandising, and contributing to safety and loss-prevention efforts while maintaining a positive store culture.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes.
• Able to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and upholding service standards.
• Ring purchases/returns and handle cash according to procedures.
• Promote credit and loyalty programs.
• Maintain merchandising standards and prepare items for the sales floor.
• Support store recovery and safety initiatives as needed.
• Collaborate with peers and supervisors to meet store goals.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Attention to detail

Teamwork

Job description

TJX Companies' HomeGoods store in Springfield seeks an associate to deliver exceptional customer service, manage transactions, and upkeep a clean, inviting store environment. You’ll be adaptable, collaborative, and committed to customer satisfaction.

The role involves promoting loyalty programs, supporting merchandising, and contributing to safety and loss-prevention efforts while maintaining a positive store culture.