Retail Customer Experience Specialist

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of Silicon is seeking a Customer Service Specialist I for our Santa Clara County retail stores. This entry-level role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with inventory, merchandising, and maintaining a clean, safe sales floor. The position emphasizes adherence to store policies, participation in customer surveys, and supporting a positive customer experience in a busy retail environment.

Qualifications

• Knowledge of general arithmetic is required.
• Ability to follow directions and work cooperatively with others.
• Ability to communicate clearly in English, both verbally and in writing.

Responsibilities

• Provide courteous and professional customer service and greet customers.
• Handle cash transactions and follow cash-handling procedures.
• Assist with inventory, merchandising, and display upkeep.
• Maintain store cleanliness and safety including restrooms.
• Follow store policies and report issues to management.

Skills

Customer service

Cash handling

Teamwork

Arithmetic

English reading/writing

Clear communication

Tools

Cash register

Ten-key

Calculator

PC/Computer

Job description

Goodwill of Silicon is seeking a Customer Service Specialist I for our Santa Clara County retail stores. This entry-level role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with inventory, merchandising, and maintaining a clean, safe sales floor. The position emphasizes adherence to store policies, participation in customer surveys, and supporting a positive customer experience in a busy retail environment.