Retail Customer Experience Specialist

Tailored Brands, Inc.; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Generous employee discount

Job summary

K&G Fashion Superstore in Orlando is seeking a Customer Service Representative to deliver a world-class shopping experience. You will handle purchases, returns, exchanges, store credits, and cash handling according to SOPs while helping customers with inquiries.

The role requires adaptability, a willingness to learn, and teamwork to keep the store running smoothly and support promotional activities.

Qualifications

• Experience in customer service or a customer-ready role.
• Desire to learn and adapt to new programs and processes.
• Ability to work with associates at all levels and contribute to a positive work environment.

Responsibilities

• Handle purchases, returns, exchanges, and store credits following SOPs and secure cash and negotiable documents.
• Incorporate suggestive selling techniques when assisting customers and respond to inquiries.
• Assist with restocking, store layout, housekeeping, and floor stock monitoring.
• Maintain knowledge of products, promotions, and advertising to help customers.

Skills

Customer service

Adaptability

Suggestive selling

Job description

K&G Fashion Superstore in Orlando is seeking a Customer Service Representative to deliver a world-class shopping experience. You will handle purchases, returns, exchanges, store credits, and cash handling according to SOPs while helping customers with inquiries.

The role requires adaptability, a willingness to learn, and teamwork to keep the store running smoothly and support promotional activities.