Retail Customer Experience Specialist

Michaels Stores; Orange City (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Michaels Stores in Orange City, FL is hiring a store team member to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram maintenance, support omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and help keep the store well merchandised and in stock.

Preferred candidates have retail or customer service experience; this is a full-time role with

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels Stores in Orange City, FL is hiring a store team member to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram maintenance, support omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and help keep the store well merchandised and in stock.

Preferred candidates have retail or customer service experience; this is a full-time role with