Retail Customer Experience Associate

Michaels; Orange City (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

medical coverage

dental coverage

vision coverage

tuition assistance

Job summary

Michaels in Orange City, FL is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a smooth checkout experience. You will assist with truck unloading, stocking, and visual merchandising to keep shelves full and organized.

The role emphasizes customer interaction, knowledge of Rewards and private label cards, and participation in omni-channel processes while adhering to SOPs and safety standards.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Able to lift and carry heavy boxes.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards; enrollments.
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Stocking, truck unload, and planogram (POG) maintenance; maintain in-stock store.

Skills

Customer service

Cash handling

Sales floor assistance

Omni-channel

Tools

POS system

Job description

Michaels in Orange City, FL is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a smooth checkout experience. You will assist with truck unloading, stocking, and visual merchandising to keep shelves full and organized.

The role emphasizes customer interaction, knowledge of Rewards and private label cards, and participation in omni-channel processes while adhering to SOPs and safety standards.