Retail Customer Experience Specialist

Michaels; Olive Branch (MS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Job summary

Michaels in Olive Branch, MS is hiring a Store Associate to help customers in a fast-paced, климатe-controlled retail environment. You will assist shoppers, guide them to products, and ensure a smooth checkout experience while maintaining stock and merchandising standards.

Responsibilities include unloading trucks, stocking, executing planograms, enrolling customers in the Rewards program, and supporting Omni-channel services like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks as needed.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist customers in locating products and providing solutions.
• Handle checkout with accuracy and efficiency.
• Promote rewards program and enroll customers
• Support omni-channel processes like BOPIS and SFS.
• Restock shelves and participate in store recovery and planogram execution.
• Support shrink and safety programs and follow SOPs.

Skills

Customer service

Cash handling

Store operations

Communication

Sales assistance

Tools

POS system

Job description

Michaels in Olive Branch, MS is hiring a Store Associate to help customers in a fast-paced, климатe-controlled retail environment. You will assist shoppers, guide them to products, and ensure a smooth checkout experience while maintaining stock and merchandising standards.

Responsibilities include unloading trucks, stocking, executing planograms, enrolling customers in the Rewards program, and supporting Omni-channel services like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).