Retail Customer Experience Specialist

Michaels Stores; Oklahoma City (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

Michaels Stores in Oklahoma City is seeking a store associate to deliver friendly customer service and assist shoppers throughout the store. You will handle checkout, enroll customers in rewards, and support Buy Online Pickup in Store and Ship From Store processes.

The role involves unloading trucks, stocking shelves, maintaining in-stock merchandise, and adhering to SOPs to ensure a well-merchandised store experience. Nights, weekends, and early mornings may be required.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform store duties.
• Willingness to learn store systems and procedures.

Responsibilities

• Greet customers, help locate products and offer solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Encourage Rewards program enrollments and Private Label Credit Cards.
• Support Omni channel processes including Buy Online Pickup in Store and Ship From Store.
• Assist with truck unloading, stocking, and planogram duties.
• Maintain in-stock conditions and merchandise recovery.

Skills

Customer service

Cash handling

Merchandise knowledge

Upselling

Tools

POS system

SFS/BOPIS knowledge

Job description

Michaels Stores in Oklahoma City is seeking a store associate to deliver friendly customer service and assist shoppers throughout the store. You will handle checkout, enroll customers in rewards, and support Buy Online Pickup in Store and Ship From Store processes.

The role involves unloading trucks, stocking shelves, maintaining in-stock merchandise, and adhering to SOPs to ensure a well-merchandised store experience. Nights, weekends, and early mornings may be required.