Retail Customer Experience Specialist

Kroger Family of Companies; Frederick (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member to create an outstanding shopping experience in our department. You will assist customers, answer questions, and help with product selections while maintaining a safe, clean environment and adhering to company standards.

Responsibilities include promoting items, handling inventory, and staying informed about ads and promotions. The role emphasizes honesty, safety, and respectful service in a fast-paced setting.

Qualifications

• Retail experience is required.
• Ability to handle stressful situations.
• Strong communication skills are essential.
• Basic math knowledge is important.

Responsibilities

• Create a welcoming environment for customers by answering questions about products in the department and store.
• Know products in the department and respond to inquiries with helpful recommendations.
• Offer product samples to help customers discover new items.
• Inform customers of store specials and promotions.
• Recommend items to ensure customers get what they want and need.
• Monitor dates, label and stock department merchandise, and report discrepancies.

Skills

Retail experience

Stress management

Effective communication

Basic math

Job description

Kroger Family of Companies is seeking a customer-focused team member to create an outstanding shopping experience in our department. You will assist customers, answer questions, and help with product selections while maintaining a safe, clean environment and adhering to company standards.

Responsibilities include promoting items, handling inventory, and staying informed about ads and promotions. The role emphasizes honesty, safety, and respectful service in a fast-paced setting.