Retail Customer Experience Associate

The Kroger Co.; El Dorado (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking to support an outstanding customer experience in our store environment. The role emphasizes safe, clean conditions, adherence to procedures, and helping customers find and purchase items.

Responsibilities include assisting the department manager with sales goals, maintaining product quality, and upholding safety standards while delivering respectful service to all guests.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Strong communication skills (oral and written).

Responsibilities

• Promote trust and respect among associates
• Create a welcoming environment for customers and respond to questions about products
• Know products in the department and make suggestions
• Suggest grocery items to customers and inform about specials
• Check product quality and review sell-by dates
• Stock and label department merchandise and provide fresh products
• Report ordering/shipping discrepancies to the department manager
• Maintain a positive attitude and stay current with ads
• Adhere to food safety regulations and maintain proper temperatures
• Enforce safety programs and report unsafe conditions
• Inspect equipment and notify management of repairs
• Notify management of accidents and report safety issues

Skills

Stress management

Basic math

Effective communication

Job description

Kroger is seeking to support an outstanding customer experience in our store environment. The role emphasizes safe, clean conditions, adherence to procedures, and helping customers find and purchase items.

Responsibilities include assisting the department manager with sales goals, maintaining product quality, and upholding safety standards while delivering respectful service to all guests.