Retail Customer Experience Specialist

Kroger; Gahanna (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Kroger in Ohio is seeking a team member to create an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals, respond to product questions, and suggest items to customers.

Stocking, labeling, and inventory tasks ensure shelves are accurate and compliant with safety standards. The role requires strong communication, ability to handle high-paced situations, basic math skills, and a customer-first attitude.

Qualifications

• Retail experience is required or preferred.
• Ability to handle stressful situations in a fast-paced environment.
• Strong communication skills for customer interactions and teamwork.
• Knowledge of basic math for transactions and counting.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a safe and clean environment for customers and associates.
• Assist the department manager in reaching sales and profit goals.
• Answer questions about products and provide informed recommendations.
• Label, stock and inventory department merchandise and check sell-by dates.
• Report discrepancies and safety issues to management.
• Show a positive attitude and follow safety procedures.

Skills

Retail experience

Stress management

Effective communication

Basic math

Job description

Kroger in Ohio is seeking a team member to create an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals, respond to product questions, and suggest items to customers.

Stocking, labeling, and inventory tasks ensure shelves are accurate and compliant with safety standards. The role requires strong communication, ability to handle high-paced situations, basic math skills, and a customer-first attitude.