Customer-First Retail Specialist

Kroger; Westerville (NE); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger in the United States is seeking a customer service team member to deliver an outstanding shopping experience. You will assist the department manager in achieving sales goals and maintain a safe, clean store environment. You will answer questions about products, stock shelves, monitor freshness, and help customers find items.

A positive attitude and strong communication are essential. This role requires adherence to safety and food safety regulations, reporting issues promptly, and staying

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting and simple arithmetic).
• Ability to handle stressful situations.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Answer questions about products sold within the department and throughout the store.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents and report safety risks or illegal activity.

Skills

Effective communication

Basic math

Stress management

Job description

Kroger in the United States is seeking a customer service team member to deliver an outstanding shopping experience. You will assist the department manager in achieving sales goals and maintain a safe, clean store environment. You will answer questions about products, stock shelves, monitor freshness, and help customers find items.

A positive attitude and strong communication are essential. This role requires adherence to safety and food safety regulations, reporting issues promptly, and staying